FAQ

Here are some frequently asked questions about this website from our members. If you have any other questions not listed, please reach out to us by going to the 'Contact Us' page on this website. Thank you.

Q: Can I split my yearly membership dues into monthly payments instead of paying 1 lump sum?
A: You can make monthly payment arrangements by calling the office and asking to speak to
     Renée at 416-221-3433 ext. 316.

Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you
    an email prompting you to set up a new password.

Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all of this information on the website when logged into your account. If you are logged in, it should say 
    "Welcome [Your Name]" in the top right corner of the website. Click it, and then Click on "My Account" where you will be able to 
     update any information.

Q: Who can see my information?
A: Our ShulCloud system is only accessible to Beth Tikvah Synagogue employees. The only people who can see your information are        you and our clergy & administrative staff.

Q: Is my credit card on file secure?
A: Yes. Your personal and financial information is secure. ShulCloud does not store credit card information, they use SSL to encrypt all 
     payment transactions.

Q: How do I check my account balance?
A: Log in to account> transactions> you will be able to see your account balance. Please keep in mind that payments made by cash,
    cheque, or to the Shul office may take up to 1 week to appear on your account.

Q: Can I change my credit card on file or add a credit card on file?
A: Yes, at any time, you can add an additional credit card to your saved payment methods. If you have recurring payments attributed
     to your current credit card, and would like to reassign them to your new credit card, you will need to contact the Beth Tikvah office.

Q: How do I pay by Credit Card on file?
A: If you have a credit card on file, when you get to the payment page, select “Pay by Credit Card” and then select your credit card on
    file.

Q: Can I see pending and upcoming scheduled payments under my account?
A: Yes, you can. Please allow a few days for any cheques or in-office payments to be reflected on your account.

Q: How do we register for programs?
A: Registering for events has never been easier! When you find an event you are interested in, click “More Info”. This will take you to 
    the event page. If you are signed into your ShulCloud account, at the bottom of the page, you will see all the information you need 
    to register and pay for the event! Please note: You MUST be signed into your ShulCloud account in order to register.

Q: Can non-members use ShulCloud?
A: You may apply for a non-member account through www.bethtikvahtoronto.org to register and pay for events.